Senior ITSM Analyst: Change and Service Governance Leader

A&O Shearman's Belfast office seeks a Senior ITSM Process Support Analyst to join the IT team. This role supports ITSM processes across Change, Problem, and Service Design, coordinating governance forums and producing management information.

You will balance governance with delivery, work with technical teams and vendors, and help ensure compliant, risk-managed IT service delivery across offices globally.