Senior IT Service Manager - Elevate End-User Experience

A governmental agency in the UK is seeking a Service Management professional to lead a multi-functional team within IT Services. The role focuses on overseeing governance of access management, planning successful service delivery, and improving user satisfaction. Candidates should possess strong leadership and communication skills, along with an understanding of ITIL processes and Microsoft Office 365. This position offers an opportunity to make a significant impact on the organization's IT service delivery.