Senior IT Service Manager - Customer Focused Delivery Lead

A leading government digital services provider is looking for a Senior IT Service Manager to oversee service management across multiple platforms. This role involves ensuring the availability, performance, and process maturity of IT services. The ideal candidate will have a proven track record in incident management and stakeholder relationships. Responsibilities include governance of service level agreements, collaboration with IT service functions, and enhancing customer service delivery. This opportunity offers significant impact in transforming the UK's tax system through digital innovation.