Senior IT Service Desk Manager: Strategy, Automation & Growth

A leading technology partner in Ireland is seeking a Senior Service Desk Manager to oversee a team of 15+ individuals. This role involves operational leadership, strategy planning, and continuous improvement initiatives. The ideal candidate has over 10 years of IT support experience, including 5+ years in management, with proven expertise in running busy service desks under pressure. The company values people-first relationships and invests in professional development, making it a rewarding workplace.