Senior IT Service Delivery Lead: ServiceNow & ITIL

EirGrid plc in Leinster, Ireland is seeking a Senior Lead for Service Delivery Management. The ideal candidate will oversee IT service operations, ensuring stability and performance while managing ServiceNow governance. Responsibilities include monitoring service performance against SLAs, coordinating with vendors, and acting as an escalation point for incidents. Candidates should have over 5 years of relevant experience, ideally in regulated environments. This role requires strong communication skills and a solid understanding of ITIL processes.