Senior IT Project Manager - Billing & Customer Experience

Job Description

Responsibilities

• Lead technology readiness planning, governance, and delivery.
• Own key outputs including customer segmentation and migration strategy, data cleansing, testing, and environment readiness.
• Manage internal and external teams within a complex programme environment.
• Oversee budgets, supplier relationships, and delivery quality.
• Ensure risks, compliance, and data governance are effectively managed.

Requirements

• Proven experience delivering large-scale technology or transformation programmes.
• Strong background in data migration, governance, and system integration.
• Experience in utilities, financial services, telecoms, or public sector.
• A confident leader with strong stakeholder management and communication skills.

Hard Skills

• data migration
• data governance
• system integration
• technology readiness planning
• testing
• environment readiness

Soft Skills

• leadership
• stakeholder management
• communication
• risk management