Senior IT Infrastructure & Service Delivery Lead

Chill Insurance Limited seeks a Senior Infrastructure Operations and Service Delivery Analyst to maintain IT infrastructure and services, working with 3rd party vendors to ensure reliable operations. You will implement IT policies, oversee security, and drive continuous improvements within a regulated financial services context.

Reporting to the Head of Infrastructure, the role involves coordinating change, ensuring ITIL-aligned processes, and managing multiple service providers to meet SLAs.