Senior IT Helpdesk Officer

Posted 6 hours 27 minutes ago by Nexeo

Permanent
Not Specified
Other
Brussel, Belgium
Job Description

Nexeo is currently looking for a Senior IT Helpdesk Officer for one of the leading multinationals in Belgium.


Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.


As a consultant you will have the opportunity to be part of Nexeo:

  • International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
  • + 450 employees
  • over 20% growth each year


As Senior IT Helpdesk Officer, you will be responsible of the following tasks:

  • Provide 1st & 2nd line support by telephone, mail or in person
  • Active filtering, handling, coordination and follow-up of IT service requests
  • Provide user assistance in a broad sense including tablets, Smartphone's, via all our communication means like phone, mail, IT corner, etc.
  • Identify, track, and resolve hardware and software incidents that affect the end-users
  • Ensure Workstation Assets Management
  • Be able to master, set up and configure workstations
  • Prepare accurate and timely support documentation where required
  • Active contribution in Workplace related projects
  • Coordinate technical assistance to resolve operational issues provided by internal and external service providers
  • Liaise with external suppliers to ensure delivery to agreed standards and timescales
  • Advise on workplace & mobile architecture in a broad sense (conceptual)
  • Be a driver in innovation & improvement projects


Profile

  • Bachelor/Master's degree or relevant experience
  • Excellent level of French AND English
  • At least 5 years of experience within a similar role
  • Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10
  • Attention to detail and a good communication


Working for Nexeo

  • A very attractive salary package
  • Interesting career opportunities
  • Ambitious goals are encouraged
  • A lot of fun


If you're motivated, flexible, open minded and ready to be a Nexeo Consultant this function of Senior IT Helpdesk Officer is made for you!