Senior IT Delivery Lead: Customer-Facing Software Delivery

A leading technology solutions provider in the UK is seeking a Senior IT Delivery Manager to optimize and oversee software development and support services for key customers. The role requires exceptional communication skills, the ability to manage cross-functional teams, and a strong customer-facing presence. Responsibilities include ensuring efficient delivery of services, maintaining service stability, and transitioning to Agile practices. This is a fast-paced role that requires balancing customer satisfaction with resource availability and delivery quality.