Senior IT & AV Service Desk Lead - Teams & Live Meetings

Royal Botanic Gardens, Kew is seeking an experienced Senior IT Service Desk Advisor to join the IT Operations team. This role focuses on high-quality support for staff and events, requiring senior Service Desk experience and strong technical troubleshooting skills in audio visual and Microsoft Teams technologies.

The successful candidate will work under pressure to support live meetings and guide colleagues in delivering professional IT services. Benefits include a salary range of £39,243 - £45,064 and opportunities for continuous learning and wellbeing support.