Senior IS Support Analyst - Global Law Firm

Title: Senior IS Support Specialist

Location: London

Salary: Competitive

Ryder Reid Legal is currently recruiting for a Senior IS Support Specialist to join one of our global law firm clients on a permanent basis at their London office. This is a fantastic opportunity to support world-class legal professionals through exceptional technology services, while working in one of London's most dynamic law firms.

Key Responsibilities:

• Deliver timely and effective IS support to internal clients.
• Maintain and deploy PCs, laptops, smartphones, printers, AV systems, and more.
• Serve as a second-level technical resource for issue resolution.
• Log and track issues using Footprints; contribute to the knowledge base.
• Promote effective use of firm-provided software applications.
• Maintain accurate equipment inventory in the Asset Management System.
• Provide after-hours technical support as needed.
• Participate in IS projects and uphold firm-wide standards and procedures.

Qualifications:

• Strong communication and customer service skills.
• Proficiency with Windows 11, iOS, Microsoft Office, Exchange, and SCCM.
• Experience in legal or professional services environments preferred.
• Ability to move equipment and work flexible hours, including weekends.

Compensation & Benefits:

• Comprehensive benefits: health care, retirement, paid time off, parental leave, life insurance, and performance-based bonuses.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.