Senior Human Resource Generalist

Job Title

Senior Human Resource Generalist

Job Description Education

Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience

• Minimum 3 years of Supervisory Management experience.
• Minimum 3-5 years of experience in a Senior role in Human Resources Management, including employee relations responsibilities.

Mandatory Skills

• Significant experience in a fast paced role, preferably with a multi stranded, global focus.
• Exceptional initiative, with the ability to extract information and work autonomously when required.
• A strong sense of urgency and ownership, with a high level of confidentiality.
• Preferred experience in high volume, call center recruitment.
• Experience in a call center environment is a plus, but not required.

Roles & Responsibilities Benefits Administration (Health and Life Insurance)

• Manages the daily operations of all group insurance plans, including health insurance.
• Conducts orientation for all new hires and clearly communicates all features of the respective plans including coverage options.
• Ensures eligible employees are enrolled in all group insurance plans.
• Sends health plan enrollment form to the broker at least two weeks prior to completion of each employee's probation.
• Serves as a point of contact for employees experiencing issues with the insurance provider to resolve claims and coverage disputes.
• Ensures health cards are distributed to employees within 5 days of receipt from the insurance broker/insurance company.
• Reviews group insurance invoices and completes reconciliations monthly to ensure accuracy.
• Provides updates on insurance products and services.

Employee Relations

• Partners with the HRD Head and departmental managers to monitor staff morale by providing counseling and staff relations services to foster a harmonious working environment.
• Monitors and approves leaves (unpaid sick, leave of absence, maternity, bereavement, and jury duty) for eligible employees.
• Provides leadership, coaching, and guidance to supervisors and employees regarding laws, regulations, policies and procedures related to employee relations matters.
• Conducts investigations (both formal and informal) and inquiries, provides consultations and guidance, and recommends outcomes to resolve employee relations issues, focusing on maintaining a positive employee experience.
• Schedules disciplinary hearings and ensures that invitation and outcome letters are sent out in a timely manner.
• Chairs disciplinary hearings and presents the panel's decision for approval.
• Executes the panel's decision with respect to disciplinary hearings after receiving the required approvals.
• Acknowledges and schedules employee counseling referrals within 24 hours and updates the tracker.

Employees in this job may perform other duties as assigned.

Location

Kingston, Constant Spring 2, Jamaica