Senior Housing Complaints Lead

Park Avenue Recruitment is seeking an experienced Complaints Lead for a well-established public sector housing organisation to oversee and improve complaint handling across housing services. You will lead a small team, manage Stage 1 and Stage 2 complaints and Members' Enquiries, ensuring timely, fair responses and driving service improvements in line with the Housing Ombudsman Complaint Handling Code.

The role requires strong governance, data analysis, and the ability to translate resident