Senior Helpline Adviser - Compassionate Guidance Lead

Jewish Care Direct seeks an experienced Senior Helpline Adviser to handle complex enquiries, provide information, advice, and practical support, and guide people through health, social care, housing and community services. You will support colleagues and volunteers, maintaining high service standards with professional, empathetic, person-centred care.

You will use active listening, professional judgement and problem solving to assess needs, determine urgency and decide the best course of action,