Senior Global Crisis Operations Manager

Expedia Group's Global Crisis Operations team seeks a seasoned Crisis Operations Manager to lead a globally distributed team across Seattle, London, and Gurgaon. You will own capacity planning, escalation, governance, and post-event debriefs, driving performance and continuous improvement in a fast-paced 24/7 environment.

You will mentor analysts, champion AI-assisted workflows, and partner with cross-functional teams to ensure accurate, timely crisis responses, data-driven decision making, and