Senior Fraud & Payments Analyst Operations

Mr Who?

MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.

As a Senior Fraud & Payments Analyst, you'll play a key role in protecting MrQ from financial crime and fraud. You'll take ownership of high-risk investigations, build out processes, and drive improvements in how we detect and respond to threats. You'll also support the wider team with guidance, insights, and training-making sure we stay one step ahead.

What You Will Do

• Monitor transactions, review high-risk accounts, and verify withdrawals daily.
• Investigate chargebacks and PayPal disputes, submitting evidence as needed.
• Assess escalated cases and request additional documents when required.
• Review ID and payment proofs in line with internal risk policies.
• Lead investigations into suspicious payments and fraud across the platform.
• Identify fraud patterns and create reports to inform decisions.
• Develop and refine fraud rules to prevent abuse.
• Improve processes for disputes, chargebacks, and escalations.
• Detect bonus abuse and multi-accounting using tools and data insights.
• Support Ops on complex PSP/payment issues and deliver training.
• Coordinate with compliance to align on fraud and payment controls.
• Identify automation opportunities to streamline operations.
• Run knowledge-sharing sessions on evolving fraud trends.

What We're Looking For

• 3+ years' experience in fraud or payments within the gambling industry.
• Strong understanding of fraud signals, payment flows, and bonus abuse tactics.
• Confident with data and able to spot patterns, ask the right questions, and suggest improvements.
• Comfortable owning investigations from start to finish-and making clear, well-judged decisions.
• Excellent written and verbal communication, with the ability to explain issues and recommendations clearly.
• Curious mindset-you stay up to date with fraud trends, tools, and tech.
• Experience with fraud platforms (e.g. SEON, payment gateways) is a plus.
• You're proactive, reliable, and always thinking about how to do things better.

What We Offer

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job - it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.

To help our recruitment team work efficiently, please apply to the role that best matches your skills and experience. Our team will consider you for other similar roles as well!