Senior Facilities Manager, UK & I

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Senior Facilities Manager, UK & I- Aveva AccountLocation: Cambridge (Primary), with oversight of 2 additional UK&I sitesAbout JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!Role PurposeA highly self-motivated and passionate customer service professional with great attention to detail. This is a brand new role responsible for leading the delivery of all FM services across the UK&I region (Cambridge HQ plus 2 additional sites) for an exciting tech account. You'll ensure high compliance for FM and building control, H&S, and consistent customer service delivery across the region and globe as part of the wider EMEA Workplace team.Primarily site-based, you'll be visible and engaged with the client, guests, JLL workplace colleagues, and supply partners daily. Your focus will be ensuring the workplace delivers a great experience for visitors and staff through proactive relationship building and issue resolution.In this capacity there are 6 major activities for which you are accountable:People Management - develop and sustain a high-quality, well-motivated teamClient Management - ensure client expectations are consistently met across all sitesContracts Management - ensure all contracts are professionally deliveredFinance Management - ensure financial operations meet targets and control requirementsHealth and Safety Management - ensure provision of a safe working environment with high complianceHuman Experience/Hospitality Management - implement industry best practice operations and deliver exceptional workplace experiencesWhat this job involvesPeople ManagementProvide leadership for the UK&I FM team across all sitesMentor and enable training and development of team membersFoster an environment conducive to good teamwork and cooperation among colleaguesSupport recruitment and onboarding as neededClient ManagementBe highly visible on-site, building strong relationships with the client and end usersInteract regularly with client representatives and on-site personnel to discuss ongoing service delivery and forward planningStrive to "delight" the client in all aspects of service deliveryAct as the primary point of contact for the UK&I regionContracts ManagementEnsure all contracts deliver the required service at the correct costManage supply partner relationships professionally and collaborativelyWork with Regional teams to implement sourcing strategiesDeliver services as defined in the Master Agreement, ensuring implementation and compliance with best practice proceduresFinance ManagementEnsure the sites meet all financial targets and control requirementsProvide standard monthly reporting and management reports as requiredSupport delivery of savings targetsHealth and Safety ManagementEnsure all UK&I sites meet legal and client-required H&S regulations with high complianceEnsure all JLL staff work in compliance with H&S regulationsComplete all required audits and achieve targetsReport critical and key performance measurementsHuman Experience/Hospitality ManagementDeliver best-in-class human experience for end users across all sitesReport critical and key performance measurements and achieve targetsEnsure Account Management is informed immediately of any critical performance incidentsComplete all required audits and CSAs and achieve targetsMaintain sound management relationships with third-party tenants and property owners as appropriateProvide a responsive and proactive service via seamless interface with all involved partiesWork with the client and management to develop and implement improved processes that enhance service delivery and reduce costAct as single point of contact for the management of projects on-siteAdditional Duties and ResponsibilitiesWork collaboratively with other JLL business linesNetwork within the client's organization and local managementSupport new business opportunities for JLLEvery day is different, and in all these activities, we'd encourage you to show your ingenuitySound like you? To apply you need to be/have:SkillsCustomer Focus - for best workplace experience for usersCoordination Skills - for managing site teams and supplier partnersNegotiating skills - for working with clients and suppliers for the best solutionsPriority Setting - set the right priorities in cooperation with your managerProblem Solving - proactive and solution-focusedDrive for ResultsHuman Experience - ability to proactively manage day-to-day business with great human experience as an outcomeCompetenciesPatient and approachableUp to date on the latest developments in the FM industryHelpful and service-orientedEmpathicA desire to learn and continuous improvement mindsetStrong team player and collaboratorExperienceMinimum 5 years of experience in a Facilities Management position in a high-demanding and international customer environmentProven track record of customer service excellence and engagementExperience managing multi-site operations preferredQualificationsBachelor's degree in Facilities Management or equivalentRelevant FM qualifications (e.g., IWFM) desirableWhat you can expect from usYou'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you Apply today at this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL -We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.