Senior External Operations Manager

It's everyone's stadium

Wembley Park and the area surrounding Wembley Stadium has been through a period of significant transformation and is now a thriving London neighbourhood, with an exciting combination of a world class events destination, new homes, iconic venues, great shops and workspaces.

As our operating environment continues to evolve across the Wembley Park Estate and the complexity of our operations and stakeholder relationship and dependence increases, the Senior External Operations will deliver operational activities between the Stadium and Quintain (the owners of Wembley Park), LB Brent and the transport stakeholder community to ensure the Football Association's operational, and commercial interests are protected from and enhanced by the emerging development, whist ensuring the highest levels of public safety and customer experience are maintained.

What will you be doing?

• Lead the planning and operational delivery of Zone Ex around Wembley Stadium for a number of allocated events, ensuring a best-in-class safety, visitor and mobility experience, whilst minimising local disruption and maintaining compliance with relevant and forthcoming legislation / guidance, including but not limited to Martyn's Law and the Guide to Safety at Sports Grounds.
• Deliver the Transport Masterplan, identifying the travel options for all client groups, workforce and visitors to the venue, whilst maintaining excellent relationships with senior transport stakeholders
• Lead on the external project delivery at Wembley Stadium to further develop the status as a world-class and leading venue for sporting and non-sporting events
• Enrich the Wembley experience through mobility enhancements including wayfinding, journey planning, plus infrastructure projects such as digital transformation of the external concourse.
• Lead on the mobility operation for Wembley Stadium including public transport enhancements, development of a transport strategy, contribution into the overarching sustainability strategy, demand forecasting and curfew analysis
• Management of external technical consultants and experts to support project and strategy delivery
• Manage / contribute and lead the planning / crowd modelling element for the stadium Fan Zone vision to capital delivery to maximise commercial opportunities
• Support the interface of external operations delivery with other internal team projects including crowd safety, projects and event overlay
• Manage transport stakeholder relationships and lead the FA On The Road transport delivery
• Support the strategic and operational relationship with Cllr's, and senior leadership team at Brent Council to ensure all workstreams are delivered to the mutual benefit of Brent council and the FA.
• Manage External Operations suppliers and contractors and ensure delivery is aligned with their contractual commitments.
• Lead and administer the agreed Estate Management Agreement (EMA) between The FA and Quintain enabling the safe delivery of events at Wembley Stadium.
• Positively contribute to operational planning meetings with all external stakeholders. Support and coordinate the interface between internal and external stakeholders, and the integration of the Stadium into the London Borough of Brent.
• Support the delivery of a sofa-to-sofa experience for the venue's audience on match days through detailed coordination and collaboration with all external stakeholders and operators.
• Highlight any issues that generate concerns to the stadium / Football Association (operationally, commercially or on crowd safety grounds). Progress such issues to a satisfactory and mutually agreeable solutions. With support from the relevant WNSL functional area or relevant external body.
• Represent the Stadium/FA at local resident forums as required. Support and coordinate the interface between internal functional areas and the resident groups, enabling operational planning teams to be responsive to the changing requirements of our local residents and the new operating environment.

What are we looking for?

Essential for the role:

• Highly experienced and qualified project manager
• Experienced in major event planning, delivery and incident management
• Experience of multi-stakeholder management in an event and wider estate environment.
• Experience of leading teams to deliver tight and immovable deadlines
• Experience in delivering mobility plans and external operations for events, tournaments or venues.
• Experience of budget control and delivering to service specifications
• Proven communication skills and ability to deliver quality written reports
• Accustomed to working with a high level of corporate and public scrutiny.
• Good understanding in Crowd Management and modelling
• Good understanding of current planning law and policy

For more information on what it is like to work at The FA, please visit our FA Careers page,

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