Senior Escalations & Reliability Engineer

A leading global technology company is seeking a Principal Support Engineer in Milton Keynes. This senior role involves resolving complex customer issues through technical expertise, leadership of high-severity escalations, and collaboration with various stakeholders including Engineering and external vendors. Required qualifications include at least 10 years in technical support or related fields, strong abilities in troubleshooting with Datadog and REST APIs, and a proven track record with vendor escalations. This position focuses on enhancing customer experience and improving operational metrics.