Senior Ecommerce Manager Cult Beauty

Overview

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2,500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty aims to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

Why be a Senior Ecommerce Manager at THG

The Senior Ecommerce Manager is responsible for regional revenue and profitability performance, leading the implementation of the growth strategy across multiple digital channels. The responsibility for the planning and delivery of ecommerce revenue, GP and KPI targets rests with the Senior Ecommerce Manager, supported by the Digital Director, who will rely on their ability to assess the market, be reactive to competitors and drive marketing, trading and activation plans. This role is an exciting opportunity for an ambitious individual who can bring fresh and innovative thinking and is seeking the next step in their career. The ideal candidate will have a proven track record operating in a fast-paced, profitable online retail environment. It requires strategic thinking with strong leadership capabilities and the ability to collaborate with cross-functional teams to enhance the customer experience and maximise revenue.

As a Senior Ecommerce Manager, you'll:

• Strategic Planning: Work with the Digital Director to develop and implement the overall e-commerce strategy to achieve business objectives and increase online market share. Utilise market research to identify trends, competitive landscape and customer needs. Support the identification and prioritisation of innovative growth opportunities that align with business goals.
• Website & App Management: Oversee end-to-end site execution, from campaigns and assets through to site health checks. Lead and implement territory strategy and trading calendar while collaborating with marketing teams on supervising junior team execution.
• Sales Performance: Own the planning and delivery of regional budgets through campaign activations to ensure KPIs are achieved. Identify new and innovative ways to drive traffic to the site and improve traffic from existing channels to support current and future strategy.
• Cross-Function Collaboration: Work with marketing channel leads to identify growth opportunities across new and existing customer bases, improve brand reputation and presence, drive new customer acquisition while managing Cost of Sale. Collaborate with CRO and Tech teams to ensure smooth implementation of new initiatives and customer-facing upgrades.
• Team Leadership: Manage and mentor a team of Ecommerce Managers and Executives, fostering a culture of innovation and collaboration. Support team development through effective knowledge sharing.
• Data & Analytics: Utilise analytics tools to monitor territory performance, customer behaviour, and marketing effectiveness. Promote tool usage across the team. Use advanced analytics to extract actionable insights that inform digital execution and CRO strategies. Work with the data team to develop dashboards and tools for tracking KPIs and CRO performance. Identify trends and opportunities to enhance site performance and customer satisfaction globally.
• Reporting: Prepare regular reports on key metrics and projects, and present findings to senior management.
• Customer Focus: Review customer journeys and monitor conversion funnels to achieve the most frictionless journey for customers. Review UX and provide recommendations for adjustments across web and app platforms, keeping awareness of wider digital tech and retail advances.

What skills and experience do I need for this role?

• Commercially astute, ambitious and driven.
• Experience of building budgets, trading calendars, sales forecasts and marketing KPIs, considering impact on and delivery of EBITDA and the P&L.
• Efficient time management, problem solving and scalable solution design.
• Experience of working in a fast-paced e-commerce environment.
• Strong communication skills; experience in leading and developing a junior team whilst influencing senior stakeholders.
• Growth mindset and ability to think outside the box in a growing region and agile environment with key decision-making responsibility.

What's in it for me?

• Access bespoke development programmes designed by our in-house L&D team.
• Continued development through our upskilling programme delivered with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Day off on your birthday, if you prefer.
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access to in-house GP and CBT therapist; 24/7 Employee Assistance Programme (EAP) via Bupa.
• State-of-the-art on-site gym and on-site physio.

Other Perks

• Save up to 12% on personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop and barber.
• Refer a friend and earn up to £1000 when they pass probation.
• Anniversary gifts at 5 and 10 years of service.

EEO and Inclusion

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if any reasonable adjustments are needed for the recruitment process. THG is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community.

Application process

Because of high volumes of applications, we review and consider them as quickly as possible. We endeavour to respond to every application within 14 days. If you haven't heard from us within that timeframe or have questions about this or other THG roles, please contact our Talent team.

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