Senior Discharge Planning Coordinator - Peterborough/Huntingdon

Responsibilities

• To provide a responsive patient discharge support service completing and tracking referrals from receipt to patient discharge
• To support the wards on the safe and timely discharge of patients from the acute settings, including attending whiteboards.
• To oversee the completion and compliance with Red2Green and Criteria to Reside initiatives from a ward perspective.
• To update the sit rep report for reporting to national database, ensuring that it is accurate and in real time.
• Liaise with ward staff regarding changes in patient's clinical status affecting discharge and data recording.
• To support the Head of Site operations, Capacity and Discharge Planning, to perform all allocated administrative tasks required to meet the needs of the service.
• To undergo training as necessary to meet the needs of new developments within the service.

Main duties of the job

• Contribute to the department, ensuring that it operates to the highest standards, for discharge planning.
• Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies.
• Ensure that E-Track information is correct and accurate.
• Support workloads within the department and cover for colleagues in their absence.
• Act as a key to external organisations regarding queries related to discharge planning and specific patient enquiries.
• Deal sensitively and effectively with telephone enquiries from colleagues, ensuring confidentiality is always maintained.
• Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.
• Act as a named link for the discharge team to ensure that the appropriate level of knowledge is acquired to support the administrative processes required.
• To liaise with Social Services, health providers and organisations providing streamlined patient discharges as required.

Education

• NVQ III Business and Administration

Experience

• Previous administrative/secretarial experience
• Experience of using MS Office, Word, Excel, and outlook
• Demonstrate an understanding of customer care
• Experience of working in the NHS, use of NHS systems and understanding of medical terminology
• Experience of working with Multi-Disciplinary Teams and/or attending meetings

Knowledge

• Demonstrate understanding of GDPR and working with sensitive and confidential information
• Red2 Green/ Criteria to Reside / SAFER initiatives

Skills

• A self-motivated, innovative, and a pro-active problem solver
• Able to meet tight deadlines, prioritise workload, and work under pressure
• Flexible in approach to meet the challenges of a trust wide post
• Demonstrate good standards of written and verbal communication
• Ability to communicate at all levels
• Ability to work independently or as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.