Senior Developer - Genesys Cloud & CCaaS

Posted 6 hours 33 minutes ago by Next Careers

£60,000 - £80,000 Annual
Permanent
Full Time
Other
Midlands, United Kingdom
Job Description
Senior Developer - Genesys Cloud & CCaaS About us

You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global!

Your role

Next is seeking a Senior Developer to help with the integration and development of AI Bot solutions as part of an ambitious Contact Centre modernisation project. This permanent role, based within the Next Communications Team, will be crucial in enhancing the company's existing cloud-based communications infrastructure.

This is an exciting opportunity for a Senior Developer to play a pivotal role in shaping the future of global contact centres at Next Communications. In this permanent position within an agile team, you'll be instrumental in both the day to day configuration and strategic evolution of our cloud based contact centre ecosystem.

You'll collaborate closely with Lead Developers and deliver robust solutions that align with our wider Contact Centre as a Service (CCaaS) strategy. This role goes beyond maintenance; you'll be responsible for technical efforts, driving innovation, and supporting more junior team members of the Team.

A key focus will be on driving complex architectural changes, ensuring high standards of technical excellence and stability, particularly as we integrate AI into our customer journeys.

We're looking for a self motivated, analytical, and hands on Senior Developer who can drive new ideas and practices into production.

About you
  • Proven Developer with a strong background in architecting, developing, and implementing Contact Centre solutions.
  • Experience with Contact Centre as a Service (CCaaS) platforms, such as Genesys Cloud, NICE CXOne, or Amazon Connect. This includes:
    • Developing complex routing strategies and architecting flows.
    • Experience in designing, developing, and integrating AI powered voicebots into Contact Centre platforms, specifically with Genesys Cloud.
    • Integrating with external systems (e.g., CRM, WFM, Reporting).
    • A deep understanding of Contact Centre platform APIs, SDKs, and development best practices.
  • Experience with omnichannel capabilities (Voice, Email, Chat, Social Media) within a Contact Centre environment.
  • Experience with Telephony and CCaaS principles and technologies, including VoIP, SIP, and call routing methodologies.
  • Exceptional analytical skills and a strong problem solving aptitude.
  • A collaborative team player who thrives in a fast paced, busy, and challenging environment.
  • Excellent communication (oral and written), interpersonal, persuasion, and negotiating skills.
  • Experience working in a large corporate IT environment.
  • Flexibility to cover unsociable hours and peak periods at short notice.
  • Strong understanding and adherence to change management processes.
  • High standard of technical documentation.
  • Experience with diverse CCaaS platforms: Patients with strong familiarity and hands on experience with various Contact Centre as a Service (CCaaS) platforms, such as Genesys Cloud, NICE CXOne, or Amazon Connect.
  • Genesys Specifics: While not essential if you have strong experience with other CCaaS platforms, a Genesys Cloud Certified Professional (GCP GC) certification is beneficial.
  • 24/7 Business Critical Environment: Experience working in a 24/7 business critical environment is highly valued.
  • SQL Database Administration: Proficiency in administering a SQL Database Infrastructure.
What's next
  • 25% off most NEXT, MADE , Lipsy , Gap and Victoria's Secret products ( when purchased through NEXT)
  • Company performance based bonus
  • On site Nursery available; OFSTED outstanding in all areas
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Early VIP access to sale stock
  • Access to fantastic discounts at our Staff Shops
  • Restaurants with great food at amazing prices
  • Access a digital GP and other free health and wellbeing services
  • Free on site parking
  • Financial Wellbeing - Save, track and enhance your financial wellbeing
  • Apprenticeship - Grow and develop on the job whilst gaining a qualification
  • Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
  • Support Networks - Access to Network Groups to empower and celebrate each other
  • Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long term condition, feel free to get in touch with us by email (please include "Workplace Adjustments" in the subject line), or call us on and leave a voicemail.

Job Info
  • Job Identification 73285
  • Job Category IT
  • Posting Date 11/04/2025, 02:58 PM
  • Job Schedule Full time