Senior Delivery Operations Manager

Job Description

Responsibilities

• Own the operating model, proactive preventative governance, and intake and prioritisation of work into the AI capability layer.
• Support strategic planning, maintain the opportunity backlog co owned with Product, and ensure planning decisions translate into sequenced, investable execution.
• Act as the principal resource for forming high profile new initiatives alongside Exec.
• Shape the delivery function for a world where 10x systems are built by agents, ensuring frameworks, governance, and performance measures keep pace.
• Manage structured triage and prioritisation processes across Technology, Data, AI and Commercial domains.
• Provide senior stakeholders with visibility of priorities, pipeline health, delivery progress, and strategic dependencies.
• Lead quarterly planning and investment processes, translating strategic priorities into realistic, investable plans.

Requirements

• Deep experience in delivery governance, strategic planning, or operating model design.
• Ability to translate strategy into structured, investable plans.
• Proven ability to take ambiguous, early stage initiatives and shape them into clear delivery plans with Exec level stakeholders.
• Strong risk management: identifying, communicating, and resolving risks at pace.
• Credible and trusted at Exec level with balanced, data driven perspectives.
• Highly effective communicator across technical and commercial audiences.
• Understanding of how AI agents and agentic tooling are changing the software delivery lifecycle.
• Familiarity with Agile delivery frameworks and their interaction with governance.
• Able to manage multiple senior stakeholder relationships with independence and trust.