Senior Delivery Managers

• Multiple Opportunities
• Leadend to end delivery ofcomplex digital initiatives withreal organisationalimpact
• Enjoy flexible working arrangements and a supportive, high-performing culture

We are seeking experiencedSenior Delivery Managersto join ourDigital Technology Solutions (DTS) team. These roles offer the opportunity to lead the end-to-end delivery of complex digital platforms, applications, and services across a diverse and evolving portfolio, aligned withUniversity-wide digital priorities and theLooking Ahead Strategic Plan.

This is an opportunity for senior delivery professionals who thrive in complex environments, excel at stakeholder engagement, and are passionate about service excellence, continuous improvement, and leading teams through change.

The role

We are recruiting for several Senior Delivery Manager positions to lead a variety of initiatives and delivery streams within DTS.

As a Senior Delivery Manager, you will provide strategic leadership and operational oversight across thefull-servicelifecycle - from planning and implementation through to optimisation, adoption, and continuous improvement. You will work closely with senior stakeholders, technical teams, and external partners to ensure services are reliable, scalable, secure, and deliver measurable value.

You will play a key role in driving service maturity, resolving complex issues, and ensuring delivery outcomes meet agreed performance, quality, and financial expectations.

Whatyou'lldo

Depending ontheportfolioyou areassigned to(Digital Experience, Digital Engagement, Data Integration & Research, or Core Technology), you will:

• Lead the delivery and operational performance of assigned digital platforms, applications, or services.
• Ensure services meet or exceed agreed SLAs, KPIs, and quality benchmarks, with a strong focus on stakeholder satisfaction.
• Oversee the planning and delivery of high-impact projects and service enhancements, managing dependencies, risks, and resources across multiple teams and vendors.
• Resolve complex incidents, escalations, and service issues using structured problem-management approaches.
• Champion continuous improvement, service optimisation, and capability uplift using data, feedback, and industry best practice.
• Build andmaintainstrong relationships with senior business stakeholders, technical teams, and vendors.
• Manage strategic vendor relationships, contracts, and performance, ensuring value for money and policy compliance.
• Lead change management and adoption activities to support successful service transitions.

These full-time positions are fixed term for up to 2 years andlocated onsite at Callaghan Campus.

About you

You are a confident and pragmatic delivery leader with experience operating at scale in complex, multi-stakeholder environments. You bring:

• Proven experience leading the end-to-end delivery of digital platforms, applications, or enterprise services, supported by strong capability in service management, project delivery, and operational oversight.
• Demonstrated success managing vendors, contracts, budgets, and performance outcomes, and are recognised for your exceptional stakeholder engagement and communication skills, with the ability to influence and advise at senior levels.
• Strongtrack record of driving continuous improvement, uplifting service maturity, and leading organisational change, alongside experience building, leading, and developing high-performing teams.
• Astructured, data-informed approach to risk, issue, and performance management and have a sound understanding of governance, compliance, and contemporary IT security principles.

About ourUniversity

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability,the University of Newcastle'sLooking AheadStrategic Plan outlines the University's commitment to delivering an exceptional student experience and serving our communities.

For more information click here -Our Uni.

What we offer

In addition to working for a university that is breaking boundaries, discovering new waysofthinkingand cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stayhealthyand work effectively.

These include:

• Attractiveremunerationpackage and excellent employment conditions in line with University of Newcastle professional staff conditions.
• Flexible working arrangements (in line with the University'sFlexible Work Policy
• 35 hourweek
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leaveloadingandadditionalpurchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps

Please visit here for a guide on how to apply for a role.

If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy beforecommencingyour application.

Your applicationmustinclude:

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Essential Criteria listedin the job descriptiondemonstratingyour qualifications and experience with examples.

To ensure that your application receives full consideration,it'simportant tostructure andaddress the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letterandresponse to the requested Criteria asonePDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.

For specificpositionenquiries, please contactCristina Romanin, Associate Director,Delivery(02)or via

Having Difficulties? Please reach out to us:

Closing date:Monday 26th January :59pm AESDT

We are excited to beLooking Aheadwith you!