Senior Delivery Manager

Senior Delivery Manager

Department: Delivery

Employment Type: Full Time

Location: Leeds - Hybrid

Compensation: £52,000 - £60,000 / year

Description

We're looking for an experienced and proactive Senior Delivery Manager to lead the successful delivery of digital projects across our client portfolio, with a particular focus on managing our partnership with Webflow and the resulting projects we get from that.

In this role, you'll own the day-to-day rhythm of delivery - shaping scope, planning and managing timelines, enabling cross-functional teams (Engineering, Design, UX, QA), and ensuring we execute reliably against outcomes, budgets, and deadlines. You'll be responsible for keeping projects on track, managing risks, and maintaining clear communication with clients and internal teams throughout the delivery lifecycle.

You'll act as a trusted delivery partner to our clients, ensuring clarity on expectations, progress, and priorities, while proactively identifying and removing blockers that could impact quality or timelines.

You'll be the glue that keeps teams aligned and focused - fostering strong collaboration, championing effective ways of working, and bringing commercial awareness to every decision. You'll play a key role in ensuring smooth, predictable, and high-quality delivery across our portfolio of client projects.

This role is ideal for someone who thrives in fast-paced environments, enjoys working across multiple projects, and takes pride in shipping great digital experiences - particularly modern, high-quality websites built in Webflow.

Key Responsibilities

• Lead the delivery of digital projects from kick-off to completion, ensuring teams stay aligned, unblocked, and focused on outcomes.
• Take primary responsibility for managing Webflow website builds, including:
• Managing scope and requirements for Webflow projects
• Coordinating designers, developers, and content teams
• Ensuring quality, performance, and accessibility standards are met
• Overseeing staging, review, and launch processes
• Facilitate key agile ceremonies and maintain the delivery rhythm across sprints, roadmaps, and releases.
• Shape and manage scope, requirements, and acceptance criteria in partnership with clients and internal teams.
• Build strong, trusted client relationships and act as the primary delivery point of contact.
• Identify opportunities to extend value within accounts and support commercial conversations.
• Enable healthy team dynamics, resolve conflict constructively, and encourage continuous improvement.
• Encourage continuous improvement and champion effective ways of working.
• Support collaboration across engineering, design, product, QA, AI, and data teams.
• Help refine problems, clarify requirements, and validate assumptions.
• Support workshops and discovery activities with clear synthesis and follow-up.
• Translate business goals into clear artefacts teams can work from.
• Contribute to improving delivery processes and internal communities of practice.

Skills, Knowledge and Expertise

What you need to have:

• Strong experience delivering digital products, web/app builds, or software projects end-to-end, focussing on measurable business and customer outcomes, not just outputs.
• Demonstrated experience owning and delivering a product roadmap aligned to business strategy and customer needs.
• Experience gathering, prioritising, and translating user, customer, and stakeholder requirements into actionable backlog items.
• Proven track record of making data-informed product decisions and managing trade-offs.
• Excellent stakeholder management skills, with the ability to influence at senior and executive levels, including managing expectations, difficult conversations and aligning diverse stakeholders around shared outcomes.
• Clear and confident communicator, able to translate technical and product concepts for non-technical audiences.
• Confidence leading agile ceremonies, shaping delivery plans, and managing multi-disciplinary teams using a range of agile methodologies.
• Strong customer-centric mindset with experience using user research, feedback, and analytics to drive improvements.
• Ability to manage budgets, risks, schedules, and forecasts with accuracy and commercial awareness.
• Ability to work with technical teams and understand core concepts (APIs, architecture, environments, QA, DevOps workflow).

• Direct experience using or managing projects in Webflow.
• Experience in running or contributing to discovery phases or workshops.
• Familiarity with basic web concepts (e.g., hosting, domains, performance, accessibility).
• Consultancy experience or multi-project portfolio management.
• Experience working with modern digital tooling (e.g., Jira, Notion, Slack, Figma, etc.).
• Experience working with AI-assisted development tools (e.g., v0, Cursor), or basic prompt engineering for rapid prototyping.

You're a confident, organised professional who can lead teams with calmness, clarity, and curiosity. You thrive in complex, fast-paced environments, enjoy solving problems, and can switch comfortably between big-picture delivery and the detail needed to unblock teams.

You're someone who:

• Works autonomously and takes proactive ownership.
• Builds rapport quickly and communicates with clarity and empathy.
• Challenges appropriately and isn't afraid of difficult conversations.
• Supports others' growth and fosters healthy collaboration.
• Understands how digital products are built, even if you're not technical hands on.
• Enjoys learning - especially about AI, new tooling, and better ways of delivering.

Benefits

• Private medical healthcare (Bupa)
• 4% matched pension
• Hybrid working (2 days in the office)
• Flexible working
• Quarterly company Hack Days
• 1 professional development day per month
• City centre office
• 25 days annual leave + bank holidays + up to 5 loyalty days
• Team events
• Enhanced maternity leave (12 weeks full pay, followed by 27 weeks of SMP)
• Enhanced paternity leave (3 weeks at 90% salary)
• 2 streaming services or gym membership subsidised