Senior CX Transformation Strategist

Posted 4 days 22 hours ago by Capita

Permanent

Full Time

Other

London, City Of Westminster, United Kingdom, NW1 4

Job Description

Capita is seeking a CX Transformation Advisor in London to partner with senior clients across CX strategy, operations and technology-driven change. The role combines advisory leadership with commercial development, supporting both incremental improvements and radical transformations enabled by digital, automation, AI and related technologies.

You will lead client workshops, diagnose opportunities, and translate strategic ambition into a prioritized portfolio that delivers measurable customer and