Senior CX Researcher: Strategy-Driven Insights Leader

A leading financial institution in Birmingham is seeking a Senior Customer Experience Researcher to lead CX research initiatives that influence strategy and decision-making. The role demands strong analytical skills in using data sources to enhance customer value and improve CX. Candidates should have advanced knowledge of CX methods, ability to drive customer insight across teams, and a record of developing effective tools and processes in CX. This position allows for impactful contributions to a customer-centric culture.