Senior CX Research Leader

A leading banking organization in the UK is seeking a Senior Customer Experience Researcher to lead CX research programmes that drive strategic decision-making. This role involves partnering with various teams to optimize customer experiences and increase CX maturity. The ideal candidate will have extensive experience in CX programs, data analysis, and performance evaluation, alongside a strategic mindset. You'll have the opportunity to shape cross-business CX strategy and promote customer-centric growth in a collaborative environment.