Senior Customer Success Manager: Strategic Growth & Retention

A leading cloud-based solutions company in Manchester seeks a Senior Customer Success Manager to engage high-tier customers and drive satisfaction and retention. The role requires over 5 years of experience in customer-facing roles, strong communication skills, and a deep understanding of accounts payable processes. You will manage strategic customer engagements, support account governance, and contribute to cross-sell opportunities. The role offers a collaborative environment within a global team dedicated to customer success.