Senior Customer Success Manager at VC-backed fintech SaaS

Senior Customer Success Manager (Public Markets & Trustees)

Company Description: VC-backed fintech SaaS

Job Description: As the first dedicated hire for public markets and trustees, you will manage high-value relationships with existing public company customers and trustee partners. Reporting to the Head of Customer Success, you will oversee the onboarding of public companies, guide clients through IPO transitions, and build scalable equity management processes.

Location: London, UK

Why this role is remarkable:

• High-impact, high-ownership opportunity as the first specialist hire in a critical growth function.
• Join a well-funded, fast-paced startup growing at over 60% year-on-year with top-tier VC backing.
• Direct influence on product development by representing the voice of the customer to engineering teams.

What you will do:

• Manage end-to-end onboarding for public companies, including data migration and equity event execution like RSU vestings.
• Own strategic relationships with trustee partners, brokers, and nominees to ensure seamless platform delivery.
• Lead Executive Business Reviews with key stakeholders at S&P 500 and FTSE 100 organizations.

The ideal candidate:

• At least 5 years of experience in the public share plans or trustee industry.
• Proven track record managing net revenue retention for books of business exceeding £2 million.
• Strong expertise in managing complex equity events, including IPOs, share transfers, and sell-to-cover processes.