Senior Customer Success Manager

An awesome opportunity has arisen for a French speaking, Senior Customer Success Manager to join our team!

You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

The ideal candidate will have a strong track record of managing Enterprise customers in various industries.

About you:

• 10+ years total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
• Professional fluency in French and English
• Strong ability to build executive relationships and drive business value for Enterprise customers
• A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Ability to actively listen, understand customer pain points and take action
• Thrives in a fast paced, dynamic environment
• Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

How you will spend your time:

• Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
• Understand customers' business objectives, challenges, and industry specific needs to drive success
• Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
• Identify growth opportunities within existing accounts and collaborate with Sales to drive expansionLeverage deep industry knowledge to provide tailored insights, recommendations, and best practices
• Advocate for customers internally, influencing product development based on industry trends and customer feedback
• Contribute to the development of industry specific playbooks, collateral, and case studies

At SafetyCulture, we care about people and growing the team, through:

You'll also receive other perks such as:

• Equity with high growth potential and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• In house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as access to our onsite gym, EAP services and generous parental leave policy
• Quarterly celebrations and team events
• Table tennis, board games, gym sessions, book club, and pet friendly offices