Senior Customer Success Lead - UKI Operations
Posted 1 hour 29 minutes ago by Align Technology, Inc.
Permanent
Full Time
Other
West Midlands, United Kingdom
Job Description
Align Technology, Inc. is seeking a Senior Supervisor of Customer Success within the UKI region to lead the Customer Success team and drive service quality against SLAs and KPIs.
Responsibilities include coaching, workload planning, cross-functional collaboration with Sales, Marketing, Manufacturing, Education and Clinical Support, and acting as a key voice of the customer to inform improvements. The role requires a bachelor's degree and 3+ years of people management experience, with a hands-on