Senior Customer Service Manager - Lead, Coach & Grow the Team

Johnsons Workwear is seeking an experienced Customer Service Manager to lead our CS function in the UK. You will drive customer satisfaction, strengthen relationships, and manage a high-performing team focused on service excellence.

The role requires a customer-focused leader who thrives in a fast-paced environment, analyses performance data and customer feedback, and makes informed decisions to continuously improve service delivery and operational performance.