Senior Customer Service Leader, Residential Aftercare

Wates Smartspace is seeking a Senior Customer Service Manager to join the Wates Residential team in London. You will lead and develop a customer service team to ensure exceptional service throughout the warranty and aftercare period. The ideal candidate will have experience in the residential sector with a proven ability to handle customer complaints and escalations. You'll be responsible for delivering KPIs and improving customer satisfaction, fostering a culture of service excellence.