Senior Customer Service Assistant - East London

Senior Customer Service Assistant - East London

£35,453-£38,827 pa + benefits Docklands campus - hybrid working

Closing date: 5th November 2025

As Senior Customer Service Assistant, you will provide an excellent, effective and customer-focused service around our SportsDock centre. SportsDock is our flagship sports facility, opened in early 2012, and is one of the largest indoor sports facilities in East London.

The sports centre has recently undergone a £500,000 investment and includes two sports arenas, a large fitness facility, Optimal Zone functional room, dance studio and an outdoor 3G football pitch. SportsDock is open 7 days a week, 362 days per year, and is a fantastic resource for Students, Staff and the Local Community. It also boasts a very diverse activity programme and hosts regular sports clubs and national and international events. Our Workforce Programme and through a range of placement opportunities we help to inspire young people to be healthy and active. The service is supported by four main pillars; Community, Integrity, Commitment and Innovation.

We are looking for forward-thinking, innovative, curious, high-energy, self-aware people who are passionate about making a positive difference and who will thrive in an inclusive and diverse University community who are never not moving forwards.

About the job Alongside the Operations Manager, you will lead the Operations Assistants in the reception area to provide a friendly welcome to all visitors. You will be responsible for maintaining technological systems, ensuring that our Leisure Management Systems is working as efficiently as possible and lead on any new digital transformation projects to improve the smooth running of the business. You will be instrumental in ensuring that all individuals at the centre adhere to health and safety standards.

About us Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We're committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo

Benefits Package Here at UEL we understand it's about more than just a salary. It's about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays. We have a subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.