Senior Customer Service Advisor

Senior Customer Service Advisor

Provide exceptional customer service through chat, email and phone, resolving complex customer needs and requests.

Responsibilities

• Deliver customer service via multiple channels (chat, email, phone).
• Resolve complex and specific customer queries, including account balances, transactions and payments.
• Collaborate with cross functional teams to align and integrate customer care processes.
• Identify opportunities for improvement and provide recommendations for change.
• Develop and implement customer care procedures and controls to mitigate risk and maintain efficient operations.
• Execute reports and presentations on customer care performance and communicate findings to senior stakeholders.
• Stay informed on industry trends and best practice to enhance customer care efficiency.

Job Expectations / Performance Criteria

• Deliver work to a high standard, adhering to processes and procedures.
• Collaborate with related teams and impact their work.
• Check and support colleague work to meet internal and stakeholder requirements.
• Take ownership of risk management and strengthen controls in the area of responsibility.
• Communicate sensitive or difficult information to customers as required.
• Maintain understanding of the broader sub function objectives and relate to impact on collaborating teams.
• Apply Barclays values of Respect, Integrity, Service, Excellence and Stewardship and the Barclays Mindset (Empower, Challenge, Drive).

Compensation & Benefits

5 days per week, including some weekends. Competitive salary of £27,700. Comprehensive core benefits: pension plan, private medical insurance, life insurance, and income protection.

Location

Southend on Sea.