Senior Customer Experience Lead - Regulated Banking

GB Bank Limited is seeking a senior professional to own the end-to-end customer experience across Savings, Capital Markets and Lending. You will set and embed a single, brand-aligned service standard and drive improvements from onboarding through servicing, complaints and recovery.

In this role you will lead consumer duty compliance, vulnerability considerations and consumer outcomes, partner with Product and Compliance, and shape CX strategy with robust MI, governance, and cross-functional