Senior Customer Experience Associate - French Speaking
Posted 15 hours 55 minutes ago by Dormont Manufacturing Co
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. The Senior Customer Experience Associate will own end-to-end solutions to address client issues while maintaining and servicing relationships at a high level. The ideal candidate is enthusiastic, detail-oriented, able to work in a fast-paced environment, a team player, and eager for mentorship and coaching.
Responsibilities- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem solve and address client and data issues
- Liaise with internal teams to understand issues and work toward resolution
- Support multi-region and cross-team stakeholder needs
- Participate in team and/or 1:1 meetings, sharing updates with clients, management, and stakeholders
- Additional responsibilities and projects as assigned
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client service skills
- Knowledge of order-to-cash processes, analysis, and reporting
- Hands-on, detail-oriented; comfortable in all aspects of client and finance functions
- Strong analytical, quantitative, and problem-solving skills
- Excellent oral and written communication skills
- Fluent English and French are essential
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self-motivation
- Strong sense of ownership and perseverance
- Independent and willing to learn new things
- Fluency in English and French
- Experience in the advertising technology industry
- Experience with or exposure to Workday
IAS is a global leader in digital media quality, delivering technology to ensure ads are seen by real people in safe and suitable environments. Our mission is to be the global benchmark for trust and transparency in digital media quality for leading brands, publishers, and platforms.
Equal Opportunity EmployerIAS is an equal opportunity employer, committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.
California Applicant Pre-Collection NoticeWe collect personal information in connection with applications, including identifiers, personal records, professional or employment information, and other categories. For details, contact compliance at IAS.