Senior Customer Experience & Omnichannel Marketing Lead

A renowned coffee company in the United Kingdom is seeking an experienced professional to manage customer experience design processes. This role involves coordinating with marketing and other teams to ensure customer experience strategies are met, with a focus on adopting an omnichannel approach. Responsibilities include overseeing the customer journey, monitoring technologies, and measuring performance against KPIs. Ideal candidates will have strong leadership skills and experience with customer analytics tools.