Senior Customer Escalation & Experience Lead

Tierneys Office Automation in Ennis, Ireland, seeks a senior Customer Experience & Escalation Manager to own end-to-end escalation management, protect key relationships and drive continuous improvement across teams. You will coordinate across Helpdesk, Technical and Account Management, and report to the COO on trends and performance.

The role demands a calm, authoritative communicator with 5+ years of experience in customer success or incident management, and a track record of resolving