Senior CS Leader: Scale, Strategy & Commercial Impact

Posted 6 days 20 hours ago by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Permanent

Full Time

Other

Staffordshire, Birmingham, United Kingdom, B19 1

Job Description

ABR Talent is seeking a senior Customer Success leader to define and run a scaled CS function. You will lead two CSMs and directly influence commercial outcomes across a £4-5M ARR portfolio spanning nearly 1,000 customers.

You will engage in high-stakes executive conversations, drive adoption and be the senior voice in critical customer moments. This role requires credibility to guide strategy, protect and grow revenue, and partner with cross-functional teams to optimize the customer journey.