Senior Coordinator - Operations, People & Performance

Senior Coordinator - Operations, People & Performance

Axis Therapy & Performance Scarborough & Markham

Full-Time, In-Person Role. $50,000-$58,000 annual salary

Role Overview

The Senior Coordinator is a multi-site leadership role responsible for front-desk operations, client experience, and team performance across our Scarborough and Markham clinics. This role exists to createconsistency, accountability, and momentum-ensuring both locations operate at the same high Axis standard every day.

You'll be hands-on, highly visible, and regularly on-site at both clinics. Acting as the connective tissue between Client Coordinators, Clinic Directors, and the Regional Coordinator, you'll coach people, optimize systems, and drive performance where it matters most:clients, conversions, and team execution.

This is not a passive coordination role. It's for someone who takes ownership, spots gaps quickly, and knows how to move people and numbers forward.

Core Responsibilities

People Leadership & Coaching

• Lead, coach, and hold Client Coordinators (and Lead Coordinators, where applicable) accountable to clear performance standards
• Train teams on client communication, sales conversations, and service excellence
• Provide real-time feedback, reinforcement, and corrective coaching to raise the bar consistently
• Support Clinic Directors by reinforcing expectations and escalating issues with clarity and solutions

Client Experience & Sales Performance

• Own the front-desk client journey end-to-end, ensuring a seamless, high-conversion Axis experience
• Drive booking, retention, and rebooking through strong sales instincts and confident client conversations
• Monitor and improve key metrics (conversion rates, cancellations, rebooks, client feedback)
• Support community outreach and local initiatives that grow awareness and demand

Operations & Execution

• Ensure operational systems, workflows, and brand standards are executed consistently across both locations
• Manage multiple priorities simultaneously without losing detail or follow-through
• Identify inefficiencies, fix broken processes, and proactively implement improvements
• Act as a reliable operator who turns direction into action and keeps things moving

What This Role Requires

• Strong people-coaching skills with the confidence to lead, correct, and motivate
• Sales experience and comfort owning performance metrics (not just "being friendly")
• Operational discipline and the ability to manage complexity across multiple locations
• Clear, direct communication and proactive problem-solving
• High ownership mentality-you don't wait to be told, you see it and handle it
• Willingness and ability to travel regularly between Scarborough and Markham

Who Thrives Here

You'll thrive in this role if you:

• Love coaching people and pushing teams to perform at a higher level
• Think in systems but execute in real time
• Care deeply about client experience and business results
• Want responsibility, trust, and the opportunity to grow into bigger leadership roles

This role is ideal for someone who wants to bein the engine room of a growing business, not on the sidelines.

Role Benefits

• Full-time hours
• Salaried position
• Comprehensive benefits package
• Paid vacation
• Opportunity for leadership growth within a multi-location clinic environment
• Direct involvement in strategic operations and team development