Senior Conversational AI Analyst

Senior Conversational AI Analyst

Job Description

Purpose of the Role

To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of or changes to transactions, products and content across both digital and offline channels provided by different parts of Barclays.

Responsibilities

• Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
• Creation of intuitive and user friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
• Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
• Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
• Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.
• Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.
• Gathering and analysis of data from a wide range of sources to create in-depth insights into customers' needs or pain points to aid business understanding of the customer experience.

Leadership Expectations

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions and business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives; appraisal of performance relative to objectives and determination of reward outcomes.
• Demonstrate the four LEAD behaviours:
• L - Listen and be authentic.
• E - Energise and inspire.
• A - Align across the enterprise.
• D - Develop others.

Individual Contributor Expectations

• Lead collaborative assignments and guide team members through structured assignments.
• Identify the need for the inclusion of other areas of specialisation to complete assignments.
• Identify new directions for assignments or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, requiring understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices in other areas, teams, companies, etc.
• Communicate complex information.
• Influence or convince stakeholders to achieve outcomes.

Qualities and Experience

Extensive experience in conversation design, with a strong track record of creating engaging, user focused interactions.

Exceptional cross functional communication and influencing skills, enabling you to collaborate effectively across teams and drive alignment.

Proven leadership abilities.

• Advanced knowledge of NLP, with the ability to apply it to real world conversational AI solutions.
• Strong data driven decision making skills, leveraging insights to inform design and strategy.
• Vision for conversational AI products, including experience integrating search and virtual assistant capabilities.
• Experience in risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job specific technical skills.

Location

The successful candidate can be based in London (Luke Street) or Knutsford (Radbroke Hall).