Senior Contact Strategy Analyst (Hybrid, 12-Month)

A leading financial institution in Northampton is seeking a Senior Contact Strategy Analyst to enhance their Collections & Recoveries performance. This role involves driving productivity improvements, configuring systems for outbound contacts, and ensuring compliance with regulations. Ideal candidates will have significant experience in relevant processes and stakeholder management. This position offers hybrid working opportunities and involvement in customer-first initiatives, supporting both professional growth and community-focused banking.