Senior Contact Centre Leader - 24/7 Operations & Strategy

A leading automotive service provider in Stafford is seeking a Senior Contact Centre Manager to lead an ambitious team. You will drive exceptional customer service and improve systems, ensuring KPI compliance in a 24/7 environment. Responsibilities include team management, recruitment, and supporting profitability initiatives. The ideal candidate has strong leadership skills, a track record of team development, and excellent communication abilities. This is a unique chance to progress your career in a collaborative setting.