Senior Client Service Delivery Lead, Cloud & AIOps

Accenture in Birmingham is seeking a Sr Manager for Client Service Delivery to lead end-to-end delivery of infrastructure and cloud services. You will own service health, SLAs and KPIs, leveraging AIOps tools and observability platforms to optimise performance and reliability.

The role requires strong stakeholder management, experience with ITIL/V4, and a focus on governance, AI-enabled reporting, and proactive risk mitigation within a global services context.