Senior Claims Adjuster
Posted 17 days 21 hours ago by Tokio Marine Kiln Insurance Services Limited
Tokio Marine Kiln (TMK) is recruiting for a permanent Senior Claims Adjuster to join our Claims team, managing a portfolio of Special Risk claims and supporting the delivery of the TMK Claims Business Plan. Reporting to the Claims Manager - Enterprise Risk & Special Risk, you will handle complex claims, build strong client relationships, and work closely with Underwriting teams to deliver exceptional customer outcomes.
Key Responsibilities- Managing a diverse portfolio of claims, including complex and high-value matters across Special Risk, Cyber and other lines of business.
- Building and maintaining strong relationships with clients and key stakeholders.
- Partnering with Underwriting teams on claims and policy wording issues.
- Delivering a first class claims service and fair customer outcomes.
- Supporting business objectives through effective claims management and decision making.
- Maintaining compliance with conduct, delegated authority and financial crime requirements.
- Extensive experience handling Political Risk, Trade Credit and Political Violence claims within the Lloyd's market.
- Strong knowledge of the London Market and claims best practice.
- Interest in developing expertise across Cyber, Intellectual Property and Product Recall claims.
- Strong analytical skills and sound commercial judgement.
- A collaborative approach with excellent stakeholder management skills.
- Proficiency in Microsoft Office and ECF.
TMK offers a supportive environment that encourages employees to thrive. All employees have the opportunity to join inclusion network groups or take part in CSR and charitable activities. We are signed up to the Disability Confident Employer Scheme and accommodate flexible working arrangements, subject to the TMK flexible working policy. We aim to be a 'Good Company' by fostering empowerment, inclusion, excellence, integrity, teamwork and innovation.