Senior CCaaS & Genesys Cloud AI Bot Architect

A leading retail company in the UK is seeking a Senior Developer to contribute to the Contact Centre modernization initiative. The ideal candidate will have a strong background in developing CCaaS solutions, particularly with Genesys Cloud, and experience in integrating AI technologies. In this full-time role, you will collaborate closely with an agile team to shape innovations in global customer interactions and ensure technical excellence. The position offers various perks and opportunities for professional growth.