Senior Call Handler & NHS Pathways QA Coach

NHS in Bolton is seeking a Senior Call Handler to support the Integrated Contact Centre (ICC). The role involves conducting quality assurance audits on NHS 111 and 999 calls, coaching new staff, and ensuring adherence to protocols. The ideal candidate will have strong communication skills, experience in a contact center, and relevant NHS knowledge. The position offers opportunities for continuous development and requires a commitment to maintaining NHS Pathways licensing and competencies. Full-time role with a focus on team collaboration.