Senior Business Support Assistant, ADRS, Central Team

Overview

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. It delivers acute hospital, primary, community and mental health services to a population of over 1.15 million people.

The role

An exciting opportunity has arisen to work as part of a multidisciplinary team within the Alcohol and Drugs Recovery Service (ADRS) admin team, supporting clinical leads and senior managers. This is a Band 4, Senior Business Support Assistant post.

The post holder will provide secretarial and administrative support to management staff based within the ADRS Central team. The post holder is required to organise and develop office systems and will act as a central point of contact for managers, leads, patients and other health and social care staff.

Duration, Location, and Working Pattern

Permanent, Full-time
Base location: Festival Business Park
Shift Pattern: Monday - Friday, 9 am-5 pm

Key responsibilities

• Provide full secretarial and administrative support for managers and teams, acting as the main point of contact.
• Manage all correspondence and enquiries, including email, mail, calls, and complaints, drafting or responding as appropriate.
• Produce accurate documents, reports, presentations, and data extracts; source and collate information from multiple systems and online sources.
• Plan and manage diaries, coordinate meetings/events, prepare papers, take minutes, and handle meeting logistics and hospitality.
• Maintain and review filing systems, databases, attendance/sickness records, expenses, and prescription related information; operate bring forward systems.
• Order supplies, manage stationery/consumables, arrange catering, and coordinate building and IT access for new staff.
• Organise travel and accommodation through procurement processes.
• Support budget monitoring, process purchase requisitions, confirm receipt of goods/services, and address invoice queries.
• Provide cross cover for administrative colleagues, assist with induction, and potentially supervise clerical staff or trainees.
• Uphold health and safety responsibilities, potentially including roles such as fire warden or assessor.

Knowledge, training, qualifications and/or experience required to do the job

• Must show competence in the use of a range of computer packages, evidenced by experience or formal qualification, e.g. ECDL.
• Comfortable with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role.
• Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration at Level 3, or significant relevant equivalent practical experience.
• Advanced keyboard skills.
• Good command of verbal and written English.
• Organisational skills, including ability to deal with a range of non routine tasks, apply problem solving and manage conflicting demands.

What we offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Employers' commitment to equality and diversity

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. NHS Greater Glasgow and Clyde recognises the importance of work life balance and provides flexible working options where service needs allow.

As a Forces Friendly Employer, we welcome applications from the Armed Forces community and recognise military skills, experience and qualifications throughout the recruitment process.